HelpAccount
Plans and billing
What counts as an email and a subscriber, the monthly limits, and changing or canceling.
Plans
Each plan gives a number of emails a month and a number of subscribers. A yearly plan costs 11 months and gets the same emails every month. Pricing has the details.
| Plan | Emails a month | Subscribers | Monthly |
|---|---|---|---|
| Spark | 2,500 | 1,250 | $7 |
| Starter | 6,500 | 3,250 | $16 |
| Creator | 11,000 | 5,500 | $27 |
| Growth | 22,500 | 11,000 | $55 |
| Pro | 50,000 | 25,000 | $129 |
| Scale | 100,000 | 50,000 | $249 |
| Max | 200,000 | 100,000 | $479 |
Sending more than 200,000 emails a month? Write to us for a price. There's no free trial.
What counts as an email
Every email Botensten Mail sends for you: issues, last-chance emails, test emails, and welcome and confirmation emails. An issue sent to 1,000 subscribers is 1,000 emails. The count starts over every month, on the day your plan started. The billing page and the overview show how many you've used.
What counts as a subscriber
An active contact: someone who gets your issues, in any of your newsletters. People who haven't confirmed yet, dormant contacts and those who unsubscribed, bounced or complained stay in your list and don't count.
At the limit
- Signups keep working: new subscribers join, or wait to confirm.
- A send that needs more emails than you have left this month waits until you upgrade or your next month starts.
- Once the month's emails are used up, welcome and confirmation emails pause too. People who join meanwhile don't get a welcome email later; those who still have to confirm can sign up again once emails resume.
- With more active contacts than your plan allows, sending waits until you upgrade.
Without a plan
Adding your domain, and so your first newsletter, needs a plan, as do sending, test emails, imports, API keys and AI assistants, your website and its signup form. Exporting your contacts works with or without one.
Changing or canceling
Change your plan from the billing page, anytime: Stripe shows what you'll pay before you confirm, in US dollars. The same page opens Stripe's portal for your card, invoices and cancellation.
When you cancel, your plan runs until the end of the month or year you paid for. Then sending stops, and your newsletter, subscribers and issues are kept for when you come back. Partial months and years aren't refunded. If a payment fails, your account keeps working while Stripe tries your card again.
Deleting your account is a separate step. Your account
Botensten's other products
Your sign-in also opens Botensten Sign, at botensten.com/sign, for e-signatures, and Botensten Links, at botensten.com/links, for short links and click analytics. Each product has its own plan, billed on its own. Once you pay for any of them, the name in the upper left of the dashboard becomes a menu that switches between them.
Sign's plans are flat for the whole team, with no seat fees: Team, 250 envelopes a month, $10 a month; Business, 1,500 envelopes a month, $39 a month. While your mail plan is on, Sign costs $6 on Team and $30 on Business; if the mail plan ends, Sign moves to the standard price at its next renewal. Subscribe and see your Sign plan in the Botensten Sign section of the billing page, and cancel it from Manage billing.