Refund policy

Every app's plan can be cancelled at any time from that app's billing page or from Account & billing. It keeps working until the end of the period you paid for, and you aren't charged again.

We don't refund the rest of a month you cancel in. Your plan simply runs to the end of it.

If a first yearly charge for an app was a mistake, email us within 14 days of it and we'll refund it in full and end the plan. After 14 days, a yearly plan runs to the end of its year once cancelled, without a partial refund. The renewal of a yearly plan follows the same 14-day rule.

• A duplicate charge or a billing error on our side: refunded in full.
• An app you pay for is retired: the unused part of its plan is refunded.
• We close your account for any reason other than a deliberate breach of the terms: the unused part of your plans is refunded.

Where the law where you live gives you more (for example a cooling-off period for consumers), that applies.

Email charles@botensten.com from your account's address with the app and the date of the charge. Refunds go back to the card that paid, through Stripe, and usually show within 5 to 10 business days.