Acceptable use policy

Anything illegal; phishing, malware or deceptive links; impersonation; harassment or threats; sexual content involving minors; content that infringes someone's copyright, trademark or privacy; get-rich-quick, pyramid or gambling schemes; counterfeit goods; unlicensed pharmaceuticals; and anything that hides who it's from. No attempts to break into, probe, overload or work around the limits of our systems or other customers' accounts.

Only email people who asked to hear from you: they signed up through a form, or gave you their address and agreed to receive your newsletter. No bought, rented, shared or scraped lists, and no addresses collected for one purpose and used for another.

Come from a domain you control, say who it's from, carry a working unsubscribe link (added for you), and include your postal address, which we print in every email's footer: a newsletter can't send without one.

A campaign pauses automatically when over 2% of its emails bounce or 0.08% are reported as spam. Past 5% or 0.3%, the account is blocked until we review it. New contacts get a small first batch before the rest is sent.

Short links and QR codes must not hide where they lead to something forbidden here. Forms must not pose as another organization's login or payment page, or collect passwords or full card numbers. Documents you send for signature or share must be yours to send. Posts you schedule must follow each network's rules. Chats on your website must not be used to send unsolicited messages.

We may pause sends, disable links, forms or shares, and suspend or close accounts that break this policy, without refund when the breach is deliberate. To report abuse through any Botensten app, use our contact form with the link or the email's details.